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What does UNITELLER CANADA
ULC do with your personal information?

Effective Date: November, 27, 2024

Why?

Financial companies choose how they share your personal information. We collect personal information for the following purposes: 1. To process your transactions. 2. To verify your identity. 3. To collect payment for your use of the Service. 4. To track, improve and personalize our Services, content and advertising. 5. To troubleshoot problems with the Service.  6. To comply with applicable laws and regulations, such as those relating to “know-your-customer,” terrorist financing, and anti-money laundering requirements. 7. To detect and prevent fraud and other illegal uses of the Service. 8. To create an account connection between your account and a third-party account or platform (such as your online bank account); 9. To send you marketing notices, service updates, and promotional offers. 10. To collect survey information that will be used to monitor or improve the use of our Service and overall customer satisfaction.

The applicable privacy laws of those other international jurisdictions may differ from those in Canada. We will retain your information for as long as your account is active or as needed to provide you Service. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

What?

The types of personal information we collect, and share depend on the product or service you have with us. This information can include without limitation:

  • Information that you provide us in the course of using the Service, such as your name, address, e-mail address, and telephone or mobile number, number of transactions, transaction amounts, government identification.
  • We may also collect certain sensitive information from you including your bank account number, credit card/prepaid card/debit card number, and date of birth.
  • Information that you provide us in the course of your participating in various partner promotional programs.
  • To facilitate our Service, we request certain third party personal information from you such as your recipient’s full name, physical address, email address, and phone number. We may also collect from you the recipient’s sensitive financial information including their bank account and routing number.
  • Information about your usage of the Service, including your transaction history, and how and to whom you use the Service to send or receive money;
  • Information that we lawfully obtain from third parties, such as identity verification services, electronic database services, and credit reporting agencies;

For Mobile and online customers we also collect.

  • Information that we indirectly obtain from you, such as information about the hardware and software you use when accessing the Service, your IP address, the pages you access on this website, and other websites that you visit and that refer you to us prior to accessing the Service.
  • We may also use “cookies” to track your use of this website. A cookie is a small data file that we may place on your computer to identify you when you return to the website. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of the Service.
  • At this time UNITELLER CANADA ULC websites do not recognize automated browser signals regarding tracking mechanisms, including do not track (DNT) instructions. These tracking mechanisms may use session ID and cookies to enhance our websites, and to present you with UNITELLER CANADA ULC advertising on other sites based on your interaction on our website. Although blocking all cookies may affect your online experience and prevent you from enjoying the full features offered on UNITELLER CANADA ULC websites, we believe that consumers should exercise choice regarding the collection of personally identifiable information. To change your privacy preferences regarding the use of cookies and similar technologies, please consult the “Help” section of your browser.
  • We may use, and we may allow you to use sign-in services such as Facebook Connect, which will authenticate your identity and provide you the option to share certain personal information with us as your name and email address to pre-populate our sign-up form. These services as Facebook Connect will give you the option to post information about your activities on our site to your profile page to share with others. We encourage you to review and understand the privacy policies and practices of such sites or services.

How? IDENTIFIYING PURPOSES

We will use your personal and financial information for the purposes communicated to you at the time of collection or in your agreement with us, for example to:  Verify your identity and to authenticate you when you contact us; Provide you with services requested; Respond to any special needs or inquires you may have; Manage our risk operations; meet regulatory and legal requirements.

All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons UNITELLER CANADA ULC chooses to share; and whether you can limit this sharing.

When?

This Privacy Policy was last modified on 11/18/2024.

Reasons we can share your personal information

Reasons we can share your personal information Does UniTeller Canada ULC share? Can you limit this sharing?
For our everyday business purposes—such as to process your
transactions, maintain your account(s), respond to court orders and
legal investigations, or report to credit bureaus		 YES NO
For our marketing purposes—to offer our products and services to you YES NO
For joint marketing with other financial companies NO NO
For our affiliates’ everyday business purposes—information about your
transactions and experiences		 NO NO
For our affiliates’ everyday business purposes—information about your
creditworthiness		 NO YES
For our affiliates to market to you YES YES
For non-affiliates to market to you YES YES

 

To limit our sharing

If you prefer that we limit sharing with affiliates or non-affiliated third parties as described above, you may opt out of those disclosures as follows:

Call 1.800.456.3492 within the US, or 1.956.217.6856 from any other country or visit us online at send.uniteller.com and modify your user settings, or Mail the form below to: Servicio UniTeller INC 4516 Seton Center Pkwy Ste 125; Austin, TX. USA. 78759

If you are-in Canada: Legal department c/o Privacy officer: (ADDRESS AND CONTACT). Telephone number: 800-456-3492. You also have the right to request to know what personal information we hold about you, how it was collected, how it is used, and to request modifications, update or correction of your personal information.

Please note:

If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice. However, you can contact us at any time to limit our sharing.


Questions

Call toll free # 1.800.456.3492 or visit us online: send.uniteller.com


Mail-in form

Mark any/all you want to limit:

( ) Do not share information about my creditworthiness with your affiliates for their everyday business purposes.

( ) Do not allow your affiliates to use my personal information to market it to me.

( ) Do not share my personal information with non-affiliates to market their products and services to me.

Name Servicio UniTeller INC
Address 4516 Seton Center Pkwy Ste 125
City, State, Zip Austin, TX. USA. 78759


Who are we?

Who is providing this notice? Servicio UniTeller Inc

What do we do?

How does UNITELLER CANADA ULC Protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with the law. These measures include computer safeguards and secured files and buildings.For mobile and online users, we also employ industry-accepted standards in protecting the information you submit to us on our Site and on our Applications.

We have put in place encryption technology to protect your sensitive information transmitted on our Sites. We also require a username and password from each user who wants to access his/her information on our Sites, and we may require security questions and verification methods when logging in.
How does UNITELLER CANADA ULC Collect my personal information?

We collect your personal information, for example, when you:

  • Register at send.uniteller.com or through our mobile application
  • Send money using our service
  • Use your bank account, credit card, or debit card with our service

We may also collect personal information from credit bureaus,
affiliates, and other companies.
Why can’t I limit all sharing?

You have the right to limit only:

  • Sharing for affiliates’ everyday business purposes regarding creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for non-affiliates to market to you

State laws and individual companies may provide additional rights to
limit sharing.
What happens when I limit sharing for an account I hold jointly with
someone else?		 Your choices will apply to everyone on your account.

Definitions

Affiliates Companies related by common ownership or control. They can be
financial and nonfinancial companies.

  • Uniteller Financial Services
  • Uniteller de Mexico
  • Uniteller Filipino
  • Banco Mercantil de Norte
  • Grupo Financiero Banorte
  • Banorte Securities International
Non-affiliates Companies not related by common ownership or control. They can be
financial and nonfinancial companies.
Joint marketing A formal agreement between nonaffiliated financial companies that
together market financial products or services to you.

Other important information

Children’s Privacy:

Our website is not directed at children or anyone under the age of 18. UNITELLER CANADA ULC does not knowingly collect or maintain information at our website from persons under the age of 18.

External Websites:

Our website may be linked to or from third party websites. UNITELLER CANADA ULC is not responsible for the content or privacy practices of websites that are linked to or from our website. We encourage you to familiarize yourself with the privacy policy or practices of these other sites prior to submitting your personal information to them.

Changes:

UNITELLER CANADA ULC reserves the right to modify this Privacy Policy.

Import Contacts

You can import contacts from your mobile phone, Gmail, and/or Yahoo Mail to invite them to become members of our site. We do not collect the username and password for the email account you wish to import your contacts from as you provide it directly to Gmail or Yahoo and after your approval they send us your email contacts. At your instruction we will send at most one email invite.

Chat

We use a chat feature to answer questions about our service and assist you with our website’s functionality. If our chat feature is offline, we will collect your name and email address so that we may reply to your request.

Social Media Widgets

Our Web site may include Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.