3-Day Flash Sale Get a special locked-in exchange rate for 3 days only! Offer expires 10/27/2024.
3-Day Flash Sale Get a special locked-in exchange rate for 3 days only! Offer expires 10/27/2024.
3-Day Flash Sale Get a special locked-in exchange rate for 3 days only! Offer expires 10/27/2024.
3-Day Flash Sale Get a special locked-in exchange rate for 3 days only! Offer expires 10/27/2024.
We have excellent coverage worldwide including Mexico, Central America, the Caribbean, South America, Asia, Europe, Africa, and Australia. Click here to see the full listing of our destinations.
As a Silver Level Customer: You can send up to $1,999 daily and up to $4,999 during a 30 day period.
As a Gold Level Customer: You can send up to $2,999 daily and up to $7,999 during a 30 day period.
As a Platinum Level Customer: You can send up to $4,999 daily and up to $14,999 during a 30 day period.
As a Diamond Level Customer: You can send up to $9,999 daily and up to $24,999 during a 30 day period.
If you would like to check your eligibility for a level increase, please contact Customer Service and we would be happy to look into your request.
Yes, you are required to sign up in order to send money, pay bills, or reload phones with uLink. uLink allows you to save your information, add beneficiaries and payment methods without having to enter all the information every single time you make a transfer. All the information saved in your profile is always safe and protected.
The time taken to process a transfer depends on your sending method. If you decide to send money with a credit card, debit card, or using the uLinkcard Prepaid Mastercard®, the transfer will be available within 30 minutes to 1 hour. If you choose bank account as your method of payment, the transfer will be available within 4 business days. Please note that uLink makes every effort to ensure timely processing of transactions. However, at times, there are factors that are outside of our control that may cause processing delays. Such factors may include:
Additional information needed by uLink or the recipient’s bank/financial institution for added security
Verification of your bank account
Paying network processing hours
Branch location business hours
Holidays
Errors in recipient’s details
…and more
For questions and concerns regarding the status of a transfer, feel free to contact Customer Service.
You can cancel a transaction any time before it is paid to your beneficiary and without having to pay any fee. To cancel a transaction, go to the “Transaction History” section or by clicking on the “cancel” icon shown in the recent transactions table of your uLink dashboard. Please note, that you can only cancel a transaction if it is in “PAYABLE” status. If you need any additional help regarding the cancellation of your transfer, please contact Customer Service.
There are three ways that your beneficiary can receive money:
Cash payout at any of our paying agents
Home delivery (available in certain countries)
Credit to your beneficiary’s bank account.
Click here to search for a paying agent that meets your needs
Our fees vary depending on the service, destination country, the amount being sent, and the payment method being used. Our fees start at $0 for money transfers. We request you to please log in to your uLink account to verify the fee calculation for the service, destination country, amount and payment method you plan on using.
If you’re not registered with uLink, sign up with uLink or download the uLink Money Transfer app on Google Play and on the App Store. If you’re already registered, log in to your uLink account.
Click “Send Money” and follow the instructions on your screen.
STEP 1: Add your beneficiary’s information and enter the amount you’d like to send
STEP 2: Select how you’d like to pay for your transfer. You can choose to pay with your bank account, debit, credit card, or by using the uLinkcard Prepaid Mastercard®
STEP 3: Review and confirm your transfer.
Log in to your uLink account to check the status of your transaction and click on Send Money > Transactions. Also note that at the time of adding your beneficiary, you have the option to have us send an SMS to your beneficiary to notify them once the money is available for collection or once it has been deposited into their account.
At uLink, the safety and security of our customers is our top priority. We are committed to processing your transaction securely and keeping your personal and financial information safe. We use an encryption system and also use security measures such as Identification Code that help further protect your information. Our system is also monitored and verified by Verisign.
Click on “Send Money Now“. Select or add a beneficiary and enter the amount you would like to send. Select or add your payment method and finally review and confirm your transaction.
As a Basic Customer you can send up to $999 daily, as a Silver customer you can send up to $1999 daily, as a Gold Customer you can send up to $2,999 and as a Platinum customer you can send up to $3,999 daily. Please contact Customer Service if you would like to check your eligibility for a level increase.
We have wide coverage in all Mexico, Latin America, and Asia. You can click here to see the full listing of our destinations.
Yes, signing up will allow you to have more control of your transactions to make the process faster. All of the information saved in your profile is always safe and protected.
No, signing up with uLink is completely free.
uLink will use its best efforts to ensure the timely processing of transactions. However, to a great degree, the service depends on factors outside of our control that might delay a transaction. Such factors may include: additional information required by uLink or recipient bank for your security, verification of your bank account, paying network processing hours, branch location hours/delivery hours, holidays, errors in recipient details, among others.
There are two ways: in cash, through our paying agents or credit to your beneficiary’s bank account. Click here to search for a paying agent that adjusts to your needs.
Log in into your uLink account and click on Send Money>Transactions to check the status of your transaction. Also, when adding your beneficiary, you have the option to send and SMS to your beneficiary to notify him when the money is available for collection.
You can send money using your bank account or you can send money via credit or debit card.
Depending on the destination country, your beneficiary must present the transaction number and a valid official photo identification such as a driver’s license, passport, visa, etc.
To check your transaction history, log in into your uLink account and click on Send Money and then click on Transactions. Search by transaction number or by date and then click on the transaction to view the details.
At uLink we are committed to process your transaction securely and keep your personal and financial information safe. We use encryption system and we also use security measures such as Identification Code that help protect your information. Our system is also monitored and verified by Verisign.
uLink is committed to protecting your security and privacy. To learn more about our Privacy Policy. Click here.
You can read our User agreement by clicking here. Click here.
Click on the “Sign Up” button located in the home page. Fill out the information requested. Once you confirm your details and click on “Finish”, a verification e-mail will be sent to the registered e-mail address with a link to activate your uLink account.
Log in into your uLink account, click on “My Account” menu and then click on “Edit Profile”. Please note that there is some information that cannot be edited and you must call Customer Service to change it.
To close your account, you need to call customer service or send us an email.
Log in into your uLink account, click on “My Account” menu and then click on “Change Password” and follow the instructions.
If you do not remember your password, click on “forgot password” link located in the login screen. Then follow the instructions to reset your password. You can also call Customer Service to request help.
Click on Send Money menu and then click on Sending Methods. Click on Add New Credit/Debit Card and fill out the information requested.
Click on Send Money menu and then click on Sending Methods. Click on Add New Bank Account and fill out the information requested.
Click on Send Money menu and click on Beneficiaries. Click on Add New Beneficiary and fill out the information requested. You can also add a beneficiary by clicking on the quick link located on your dashboard.
When adding your bank account for the first time, we ask you to verify your account before making a transaction. There are two ways to do this: you can click on Verify Bank Account quick link available on your Dashboard, or you can do it from Sending methods section. Enter the two amounts sent to your uLink account to verify your bank account.
You can cancel a transaction any time before it is paid to your beneficiary and without any fee. You can cancel a transaction directly from the “Transaction History” section or by clicking on the cancel icon shown in the recent transactions table of your dashboard. You can only cancel a transaction if it is in PAYABLE status and if it was done the same day of the cancellation; otherwise you will need to contact Customer Service to request the cancellation.
There are two reasons why your cancellation may be denied: either your transaction has already been paid or some type of hold was placed on it. Call customer service to get more details.
If the transaction has not been paid, you can replace your transaction for a new transaction or you can request a cancellation to create a new transaction.
If you send a money transfer to a designated beneficiary and later request that we stop the payment of this transaction, first we will check with the paying agent to determine whether or not the money transfer has already been paid to the beneficiary. If we can confirm that payment has not been made, the money transfer will be cancelled and we will issue a refund the amount of the money transfer, including the service charge. Your refund will be in USD.
Please refer to our User agreement for specific state regulations.
Our fees vary depending on the destination country, the amount being sent, and the payment method being used. Fees start as low as $2.99 for bank account transfers and $3.99 for credit or debit card transfers.
Exchange rates are based on world currency markets, which change often. Foreign exchange rates listed in newspapers or elsewhere are usually wholesale or inter-bank rates that are not available for individuals.
Depending on the country, the beneficiary can receive local currency or USD.
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