Security

At uLink, your safety is our top priority. Although we stay on top of the latest technology and processes to keep you and your financial information safe and secure, there are measures that you can take at your end that can help us keep your account safe. Staying informed of what fraud may look like is the first step to avoiding it altogether.

Tips to avoid scams

Take precautionary measures by enabling maximum security on the uLink SuperApp.

Use the privacy settings available to you by enabling Face ID or Touch ID to ensure an additional layer of security. In addition, we also highly recommend setting up 2-step verification on the email address associated with your uLink account.
Set a password that is unique. Duplicating passwords across platforms such as email, banking, and social media accounts can compromise your security and lead to identity theft.
Consider your password strength. “Password123” may be easy to remember, but need we say that it’s not safe? Hackers like to go for the low-hanging fruit and try the obvious options first. Avoid using your name, address, date of birth, or personal details while setting a password. Instead, use at least eight characters with a combination of lowercase and uppercase letters, numbers, and symbols in your password.
Do not share, autosave, or save your password online.
Change your password periodically.

This may seem obvious, but by only sending money to your closest acquaintances, you significantly reduce the possibility of fraud.

Do not send money for the purpose of claiming lottery prizes or other types of rewards with the promise of receiving money.
Do not send money to guarantee a loan, debit, or credit card.
Do not send money in response to offers made over the internet or the phone, especially when you are not sure of their credibility.
Do not send money to a person you don’t know or whose identity you cannot verify.
Do not send money to a person who claims to be a relative who needs money for an emergency.
Do not send money to pay the IRS or any other government agency that contacts you via phone, email, or message claiming that you owe money to the IRS.

When it comes to money transfers, it’s best to use your own Wi-Fi or cellular data network. Public Wi-Fi is notoriously vulnerable to hackers and should be avoided at all costs while placing any financial transaction.

Be on the lookout for official alerts and updates from uLink regarding your account. You may receive updates and alerts regarding password changes, addition of new beneficiaries, login attempts, and other such critical information from time to time.

Note that the only email addresses used to communicate with customers regarding account updates and transaction status are

[email protected]
[email protected]
[email protected]

Keep in mind that uLink will never ask you for any of the following:

We will never ask for your account password or two factor codes.
We will never ask for information or credentials regarding the payment methods associated with your account.
We will never request that you download a software or allow remote desktop access.
If you receive an email from an address other than the ones mentioned here, please report the issue to [email protected] or call our Toll free number at 1 (800) 456 – 3492

Also note, that not under any circumstances do we ever ask you for your account or transaction related information through social media platforms and messenger. Do not disclose any account information to anyone over social media platforms or direct messenger. If you do come across a social media page impersonating to be uLink, please report it to [email protected].

If you suspect your account has been compromised, please contact us immediately. If you have already processed a transfer to an individual you suspect to be a scammer, cancel your transfer immediately and report the issue to our Customer Service.

If your money has not been withdrawn or cashed, we will be able to safely process your money back.
If your money has already been collected, we still recommend you report the issue. Although, once the money has been collected at the receiver’s end, you will not be entitled to a refund despite your money being stolen due to fraud.

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