Customer Complaints
NOTICE
If you have a complaint, first contact the consumer service division at:
Servicio Uniteller at
1 (800) 456-3492
Alabama
Alabama Securities Commission
Alaska
For Alaska Residents Only:
If your issue is unresolved by Servicio UniTeller, Inc. (1.800.495.5674), please submit formal complaints with the State of Alaska,
Division of Banking & Securities.
Please download the form here.
Submit formal complaint forms with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us
at [email protected] or call Nine Zero Seven Four Six Five Two Five Two One
Arizona
Arizona Department of Financial Institutions
100 North 15th Avenue, Suite 261.Phoenix, AZ 85007
Financial Division: (602) 771-2800
+1 602-771-2800
Arkansas
Arkansas Securities Department
Heritage West Building, Suite 300
201 East Markham Street
Little Rock, AR 72201
1.800.981.4429
California
Department of Financial Protection and Innovation
Servicio Uniteller, Inc. is licensed and regulated as a money transmitter by the California Department of Financial Protection and Innovation.
If you have any complaints regarding any aspect of the money transmission services provided by Servicio Uniteller, Inc., you may contact the California Department of Financial Protection and Innovation (DFPI).
Toll-Free Telephone Number: 1-866-275-2677
Email: consumer.services
@dfpi.ca.gov
By Mail:
California Department of Financial Protection and Innovation Consumer Services 651
Bannon Street, Suite 300
Sacramento, CA 95811
Colorado
Colorado Division of Banking
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmission Modernization Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT
You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY
ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: DORA_BankingWebsite
@state.co.us
website: banking.colorado.gov/
industry/money-transmitters
MOT requires that money transmitters post this notice in a conspicuous, well-lighted location visible to customers.
District of Columbia
California Department of Business Oversight, Consumer Services
1.202.727.8000
Florida
Florida Office of Financial Regulation
Illinois
Illinois Department of Financial and Professional Regulation
320 West Washington Street, 3rd Floor. Springfield, IL 62786
1.888.473.4858
Indiana
Indiana Department of Financial Institutions
1.317.232.3955
1.800.382.4880 (IN Only)
Kentucky
Kentucky Department of Financial Institutions
Maine
Maine Bureau of Consumer Credit Protection
1.207.624.8527
1.800.332.8529 (ME Only)
Maryland
Maryland Office of the Commissioner of Financial Regulation
The Commissioner of Financial Regulation for the state of Maryland will accept all questions or complaints regarding this authorized delegate of Servicios UniTeller, Inc. -Unique NMLS Identifier No. 928684, at the office of Financial Regulation.
Attn: Consumer Services, Unit 100 South Charles Stree Tower I, Suite 5300 Baltimore, MD 21201
Toll free telephone number:
(888)784-0136
Customers can verify the licensing status of Servicios UniTeller at nmlsconsumeraccess.org
Michigan
Michigan Department of Insurance & Financial Services
1.877.999.6442
Mississippi
Mississippi Department of Banking & Consumer Finance
Montana
For consumers located in Montana, please contact uLink directly
New York
New York Department of Financial Services
Servicio Uniteller, Inc. is licensed and regulated as a Money Transmitter by the New York State Department of Financial Services (NYDFS).
If you have any questions or complaints regarding our money transmission services, please contact:
Servicio Uniteller, Inc.
218 Route 17 North
Rochelle Park, NJ 07662
Toll-Free: 1-800-495-5674
If your complaint is not resolved to your satisfaction, you may contact the New York State
Department of Financial Services:
New York State Department of Financial Services
Consumer Assistance Unit
1 State Street
New York, NY 10004
Online: NYDFS Consumer Complaint Portal: myportal.dfs.ny.gov/guest-applications/consumer-complaint.
North Carolina
North Carolina Office of the Commissioner of Banks
1.800.874.9791
1.919.733.3016
Oregon
Oregon Division of Financial Regulation
1.866.814.9710 (OR Only)
1.503.378.4140
Pennsylvania
Pennsylvania Department of Banking and Securities
1.717.787.1854
1.800.722.2657
Puerto Rico
Puerto Rico Office of Commissioner of Financial Institutions
1492 Ave. Ponce De León Suite 600, Edif. Centro Europa, San Juan, Puerto Rico 00907
787-723-3131
Rhode Island
Rhode Island Dept. of Bus. Regulation – Div. of Banking
1511 Pontiac Avenue. Cranston, RI 02920
401-462-9503
www.dbr.ri.gov/banking-securities-and-charitable-organizations/banking
South Carolina
For consumers located in South Carolina, please contact Ulink directly
Tennessee
Tennessee Department of Financial Institutions
1.800.778.4215
Texas
Texas Department of Banking
Servicio Uniteller, Inc. is licensed and regulated as a money transmitter by the Texas Department of Banking.
If you have a complaint regarding any aspect of the money transmission or currency exchange services provided by Servicio Uniteller, Inc., please first contact our Customer Support team by telephone: 1-800-495-5674
If your complaint is not resolved, you may contact the Texas Department of Banking:
Texas Department of Banking
Non-Depository Supervision Division
2601 N. Lamar Blvd.
Austin, Texas 78705-4294
Toll-Free Telephone Number:
1-877-276-5544
Fax: (512) 475-1288
Email: [email protected]
Subject Line: Complaint/Inquiry
Website: www.dob.texas.gov
Utah
Utah Department of Financial Institutions
324 South State Street, Suite 201. Salt Lake City, Utah 84111
1-801-538 – 8830
US Virgin Islands
US Virgin Islands Division of Banking
5049 Kongens Gade. St. Thomas, Virgin Islands 0080
1-340-774-2991
https://ltg.gov.vi/departments/
banking-insurance-and-financial-regulation/
Vermont
Vermont Department of Financial Regulation
Virginia
Virginia Bureau of Financial Institutions
1.804.371.9657
1.800.552.7945 (VA Only)
West Virginia
West Virginia Division of Financial Institutions
1.304.558.2294