Arizona
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1-800-495-5674 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: Arizona Department of Financial Institutions (AZDFI) : 800-544-0708 https://azdfi.gov/ Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD) www.consumerfinance.gov.
California
Servicio Uniteller, Inc. is licensed and regulated as a money transmitter by the California Department of Financial Protection and Innovation.
If you have any complaints regarding any aspect of the money transmission services provided by Servicio Uniteller, Inc., you may contact the California Department of Financial Protection and Innovation (DFPI).
Toll-Free Telephone Number: 1-866-275-2677
Email: [email protected]
By Mail:
California Department of Financial Protection and Innovation Consumer Services 651
Bannon Street, Suite 300
Sacramento, CA 95811
Colorado
Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmission Modernization Act, Title 11, Article 110, Colorado Revised Statutes.
If you have a Question about or Problem with YOUR TRANSACTION – THE MONEY YOU SENT
You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.
If you are a Colorado Resident and have a Complaint about THE MONEY TRANSMITTER – THE COMPANY THAT SENT YOUR MONEY
ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: DORA_BankingWebsite
@state.co.us
website: banking.colorado.gov/
industry/money-transmitters
MOT requires that money transmitters post this notice in a conspicuous, well-lighted location visible to customers.
Illinois
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.456.3492 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited.
For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: Illinois Department of Financial & Professional Regulation: 800-560-6420 https://www.idfpr.com/ Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD) www.consumerfinance.gov.
RIGHT TO REFUND: You, the customer, are entitled to a refund of the money to be transmitted as the result of this agreement if Servicio UniTeller Inc. (“UniTeller”) does not forward the money received from you within ten (10) days of the date of its receipt, or does not give instructions committing an equivalent amount of money to the person designated by you within 10 days of the date of receipt of funds from you unless otherwise instructed by you. If your instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, you have a right to a refund of your money. If you want a refund, you must mail or deliver your written request to our selling agent whose name and address is described on your customer receipt or to UniTeller at 218 Route 17 North-Suite 402, Rochelle Park, NJ 07662. For customer assistance call 1-800-456-3492.
Louisiana
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.456.3492 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: The Office of Financial Institutions (OFI) State of Louisiana: 225-925-4660 http://www.ofi.state.la.us/ Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD) www.consumerfinance.gov.
Maryland
The Commissioner of Financial Regulation for the state of Maryland will accept all questions or complaints regarding this authorized delegate of Servicios UniTeller, Inc. -Unique NMLS Identifier No. 928684, at the office of Financial Regulation.
Attn: Consumer Services, Unit 100 South Charles Stree Tower I, Suite 5300 Baltimore, MD 21201
Toll free telephone number: (888)784-0136
Customers can verify the licensing status of Servicios UniTeller at nmlsconsumeraccess.org
Minnesota
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.456.3492 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: Minnesota Department of Commerce: 651-539-1500 https://mn.gov/commerce/ Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD) www.consumerfinance.gov.
HELP PREVENT CONSUMER FRAUD! (1) Are you sending money to claim lottery or prize winnings, or on a promise of receiving a large amount of money? (2) Are you sending money because you were guaranteed a credit card or loan? (3) Are you responding to an Internet or phone offer that you are not sure is honest? (4) Are you sending money to someone you do not know or whose identity you can’t verify? If so, ask the sales clerk to request to stop your transfer immediately, or call UniTeller at 1-800-456-3492. If your money has not been picked up yet (or otherwise taken), we will process the return for you.
Nebraska
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.456.3492 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: Nebraska Department of Banking & Finance (NDB&F) : 402-471-2171 https://www.ndbf.ne.gov Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD) www.consumerfinance.gov.
New Jersey
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.456.3492 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: New Jersey State Department of Banking and Insurance : 609-292-7272 https://www.state.nj.us/dobi/index.html Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD) www.consumerfinance.gov.
New York
Servicio Uniteller, Inc. is licensed and regulated as a Money Transmitter by the New York State Department of Financial Services (NYDFS).
If you have any questions or complaints regarding our money transmission services, please contact:
Servicio Uniteller, Inc.
218 Route 17 North
Rochelle Park, NJ 07662
Toll-Free: 1-800-495-5674
If your complaint is not resolved to your satisfaction, you may contact the New York State Department of Financial Services:
New York State Department of Financial Services
Consumer Assistance Unit
1 State Street
New York, NY 10004
Online: NYDFS Consumer Complaint Portal: myportal.dfs.ny.gov/guest-applications/consumer-complaint.
North Carolina
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1-800-495-5674 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: N.C. Office of the Commissioner of Banks (NCCOB) : 888-384-3811 https://www.nccob.org/public/ Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD) www.consumerfinance.gov.
Oklahoma
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days at 1.800.456.3492 or www.uniteller.com. You can also contact us for a written explanation of your rights. You can cancel for a full refund within 30 minutes of payment, unless the funds have been picked up or deposited. For questions or complaints about Servicio UniTeller Inc. (“UniTeller”), contact: Oklahoma State Banking Department: 405-521-2782 https://www.ok.gov/banking/ Consumer Financial Protection Bureau: 855-411-2372 / 844-729-2372 (TTY/TDD)www.consumerfinance.gov.
Texas
Servicio Uniteller, Inc. is licensed and regulated as a money transmitter by the Texas Department of Banking.
If you have a complaint regarding any aspect of the money transmission or currency exchange services provided by Servicio Uniteller, Inc., please first contact our Customer Support team by telephone: 1-800-495-5674
If your complaint is not resolved, you may contact the Texas Department of Banking:
Texas Department of Banking
Non-Depository Supervision Division
2601 N. Lamar Blvd.
Austin, Texas 78705-4294
Toll-Free Telephone Number:
1-877-276-5544
Fax: (512) 475-1288
Email: [email protected]
Subject Line: Complaint/Inquiry
Website: www.dob.texas.gov