Question 1

To which countries can I send money?

Marlla Velazquez · Accepted Answer

We have an excellent coverage worldwide including Mexico, Central America, the Caribbean, South America, Asia, Europe, Africa, and Australia.
Click here to see the full listing of our destinations.

Question 2

How much money can I send?

Marlla Velazquez · Accepted Answer

As a Silver Level Customer: You can send up to $1,999 daily and up to $4,999 during a 30-day period.
As a Gold Level Customer: You can send up to $2,999 daily and up to $7,999 during a 30-day period.
As a Platinum Level Customer: You can send up to $4,999 daily and up to $14,999 during a 30-day period.
As a Diamond Level Customer: You can send up to $9,999 daily and up to $24,999 during a 30-day period.

If you would like to check your eligibility for a level increase, please contact Customer Service at 1 (800) 456-3492.

Question 3

Is it required to sign up to send money?

Marlla Velazquez · Accepted Answer

Yes, you are required to sign up in order to send money, pay bills, or reload phones with uLink. uLink allows you to save your information, add beneficiaries and payment methods without having to enter all the information every single time you make a transfer.

All the information saved in your profile is always safe and protected.

Question 4

How much time does it take for a transfer to be paid?

Marlla Velazquez · Accepted Answer

The time taken to process a transfer depends on your sending method.
Transfers made using a credit card, debit card, or e-wallet funds: available within 30 minutes to 1 hour.
Transfers made using a bank account: available within 4 business days

Please note that uLink makes every effort to ensure timely processing of transactions.However, at times, there are factors that are outside of our control that may cause processing delays.

Such factors may include:

Additional information needed by uLink or the recipient’s bank/financial institution for added security
Verification of your bank account
Paying network processing hours
Branch location business hours
Holidays
Errors in recipient’s details

…and more

For questions and concerns regarding the status of a transfer, feel free to contact Customer Service at 1 (800) 456-3492.

Question 5

How can I cancel a transaction?

Marlla Velazquez · Accepted Answer

You can cancel a transaction any time before it is paid to your beneficiary and without having to pay any fee. To cancel a transaction, go to the “Transaction History” section or by clicking on the “cancel” icon shown in the recent transactions table of your uLink dashboard. Please note, that you can only cancel a transaction if it is in “PAYABLE” status.

If you need any additional help regarding the cancellation of your transfer,
please contact Customer Service at 1 (800) 456-3492.

Question 6

How will my beneficiary receive the money?

Marlla Velazquez · Accepted Answer

There are four ways by which your beneficiary can receive money the money you send:

Cash payout at any of our paying agents
Credit to your beneficiary’s bank account
Home delivery (available in certain countries)
Digital wallets (available in certain countries)

Click here to search for a paying agent that meets your needs.

Question 7

How much does uLink charge to send money?

Marlla Velazquez · Accepted Answer

Our fees vary depending on the service, destination country, the amount being sent, and the payment method being used. Our fees start at $0.
Log in to your uLink account to verify the fee calculation for the service, destination country, amount, and payment method you plan on using.

Question 8

How can I send money with uLink?

Marlla Velazquez · Accepted Answer

If you’re not registered with uLink, sign up with uLink or download the uLink Money Transfer app on Google Play and on the App Store. If you’re already registered, log in to your uLink account.

Tap on the “Send Money” icon
Choose a beneficiary or add a new beneficiary
Choose the receiving method
Enter the amount to be sent
Select how you’d like to pay for your transfer. You can choose to pay with your bank account, debit, credit card, or by using your uLink e-wallet.
Review and confirm your transfer.

Question 9

How do I create an account?

Marlla Velazquez · Accepted Answer

Download the uLink Money Transfer App Tap “Get Started”.
Enter the information requested.
Verify your email to activate your account.

Question 10

How can I be sure that my financial information and personal data are safe?

Marlla Velazquez · Accepted Answer

At uLink, the safety and security of our customers is our top priority. We are committed to processing your transaction securely and keeping your personal and financial information safe.

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