Helpdesk

We have an excellent coverage worldwide including Mexico, Central America, the Caribbean, South America, Asia, Europe, Africa, and Australia.
Click here to see the full listing of our destinations.

• As a Silver Level Customer: You can send up to $1,999 daily and up to $4,999 during a 30-day period.
• As a Gold Level Customer: You can send up to $2,999 daily and up to $7,999 during a 30-day period.
• As a Platinum Level Customer: You can send up to $4,999 daily and up to $14,999 during a 30-day period.
• As a Diamond Level Customer: You can send up to $9,999 daily and up to $24,999 during a 30-day period.

If you would like to check your eligibility for a level increase, please contact Customer Service at 1 (800) 456-3492.

Yes, you are required to sign up in order to send money, pay bills, or reload phones with uLink. uLink allows you to save your information, add beneficiaries and payment methods without having to enter all the information every single time you make a transfer.

All the information saved in your profile is always safe and protected.

The time taken to process a transfer depends on your sending method.
Transfers made using a credit card, debit card, or e-wallet funds: available within 30 minutes to 1 hour.
Transfers made using a bank account: available within 4 business days

Please note that uLink makes every effort to ensure timely processing of transactions.However, at times, there are factors that are outside of our control that may cause processing delays.

Such factors may include:

• Additional information needed by uLink or the recipient’s bank/financial institution for added security

• Verification of your bank account

• Paying network processing hours

• Branch location business hours

• Holidays

• Errors in recipient’s details

…and more

For questions and concerns regarding the status of a transfer, feel free to contact Customer Service at 1 (800) 456-3492.

You can cancel a transaction any time before it is paid to your beneficiary and without having to pay any fee. To cancel a transaction, go to the “Transaction History” section or by clicking on the “cancel” icon shown in the recent transactions table of your uLink dashboard. Please note, that you can only cancel a transaction if it is in “PAYABLE” status.

If you need any additional help regarding the cancellation of your transfer,
please contact Customer Service at 1 (800) 456-3492.

There are four ways by which your beneficiary can receive money the money you send:

1. Cash payout at any of our paying agents
2. Credit to your beneficiary’s bank account
3. Home delivery (available in certain countries)
4. Digital wallets (available in certain countries)

Click here to search for a paying agent that meets your needs.

Our fees vary depending on the service, destination country, the amount being sent, and the payment method being used. Our fees start at $0.
Log in to your uLink account to verify the fee calculation for the service, destination country, amount, and payment method you plan on using.

If you’re not registered with uLink, sign up with uLink or download the uLink Money Transfer app on Google Play and on the App Store. If you’re already registered, log in to your uLink account.

1. Tap on the “Send Money” icon 
2. Choose a beneficiary or add a new beneficiary
3. Choose the receiving method
4. Enter the amount to be sent
5. Select how you’d like to pay for your transfer. You can choose to pay with your bank account, debit, credit card, or by using your uLink e-wallet.
6. Review and confirm your transfer.

1. Download the uLink Money Transfer App Tap “Get Started”.
2. Enter the information requested.
3. Verify your email to activate your account.

At uLink, the safety and security of our customers is our top priority. We are committed to processing your transaction securely and keeping your personal and financial information safe.

Yes, registration is mandatory. With uLink, you can conveniently store your details, include recipients and payment options, eliminating the need to input this data for each transaction. Rest assured, all the data stored within your profile always remains secure.

No, signing up with uLink involves no cost to you.

1. Download the uLink Money Transfer SuperApp
2. Tap “Get Started”
3. Enter the information requested
4. Verify your email to activate your account

You will be required to create a pin or passcode upon downloading the uLink Money Transfer SuperApp and provide the following information:

• Date of birth
• Phone number
• Email ID
• Address
• A valid form of identification

We have an excellent coverage worldwide including Mexico, Central America, the Caribbean, South America, Asia, Europe, Africa, and Australia. Click here to see the full listing of our destinations.

If you have not already activated your virtual wallet, tap “Activate your Virtual Wallet,” and follow the steps to connect your e-wallet to a debit card or a bank account. Once activated, you can add money to your wallet by tapping on the dollar icon located at the bottom of your screen. You may be required to complete identity verification before activating your e-wallet.

Tap “Activate your Virtual Wallet” on your uLink dashboard and follow the steps to connect your e-wallet to a debit card, or bank account. Once activated, you can add money to your wallet by tapping the dollar icon located at the bottom of your screen. You may be required to complete identity verification before activating your e-wallet.

Your uLink e-wallet balance can be viewed in the App dashboard under “Your Balance”.

1. Tap on the “Send Money” icon  .
2. Choose a beneficiary or add a new beneficiary
3. Select United States as the receiving country
4. Choose between Phone or Email
5. Enter the amount to be sent
6. Choose “Wallet” as the payment method and confirm

As an added security measure, you may also create a 6-digit code that your recipient will need to use to unlock the transfer.

1. Tap on your profile icon in the upper left corner.
2. Go to “Settings” and choose the “Share” option on the upper right corner.
3. A QR code will appear with multiple options to share with other registered uLink SuperApp users.

• Open the uLink Money Transfer SuperApp.
• Tap the  icon at the bottom of your dashboard.
• Locate your contact from your contact list, by entering their email or mobile registered with uLink or by scanning their QR code.
• Enter the amount you’d like to request.

Confirm and send. That’s it! Your friend will receive a notification of your request and be able to fulfill it using their e-wallet.

1. Open the uLink Money Transfer SuperApp
2. Tap on the 3 dots at the bottom right of your dashboard
3. Tap “Withdraw Money”
4. Enter the amount you’d like to withdraw
5. Select how you’d like to withdraw your funds
6. Choose the account you’d like to deposit your funds into
7. Tap “Confirm & Send”

Please note that it may take 2-3 business days for the withdrawal to be deposited into your bank account.

We have an excellent coverage worldwide including Mexico, Central America, the Caribbean, South America, Asia, Europe, Africa, and Australia.

Click here to see the full listing of our destinations.

You can pay for your transfer using a credit card, debit card, bank account, or by using the funds in your uLink e-wallet balance.

While creating your transaction, choose “Bank Account” as your method of payment, and your bank institution. You will then be prompted to sign into your bank account, which will be instantly authenticated by Plaid. Verify your account and proceed with your transaction.

Our fees vary depending on the service, destination country, the amount being sent, and the payment method being used. Our fees start at $0 for money transfers. We request you to please log in to your uLink account to verify the fee calculation for the service, destination country, amount, and payment method you plan on using. Also, stay updated with our regular FX promotions and flash sales by following us on social media:

Facebook
Instagram

As a Silver Level Customer: You can send up to $1,999 daily and up to $4,999 during a 30-day period.
As a Gold Level Customer: You can send up to $2,999 daily and up to $7,999 during a 30-day period.
As a Platinum Level Customer: You can send up to $4,999 daily and up to $14,999 during a 30-day period.
As a Diamond Level Customer: You can send up to $9,999 daily and up to $24,999 during a 30-day period.

If you would like to check your eligibility for a level increase, please contact Customer Service and we would be happy to look into your request.

Based on your customer level, you have certain limits on how much money you can send in a day. To apply for a level upgrade:

1. Tap “How Can I Send More?” on your dashboard
2. Click “Apply Now”
3. Enter the requested details
4. Click “Apply” to submit your request

Upgrades requests are evaluated based on your past transaction activity and reason for requesting a limit increase.

Your 5 most recent transactions are displayed on the App dashboard under “Recent Transactions”. To view the complete transaction history, simply tap on the arrow > next to “Recent Transactions”.

You can only make changes to a transaction if it is not in the “Payable” or “Paid” status. If you need help making changes to a transfer you recently placed, please contact Customer Service at 1 (800) 456-3492.

Exchange rates are based on global currency markets, which change often. The foreign exchange rates listed in the media are usually wholesale or inter-bank rates which are not available for individuals. Although, at uLink, we do our best to make sure we extend excellent exchange rates to our customers. Stay updated with our regular FX promotions and flash sales by following us on social media:

Facebook
Instagram

Your 5 most recent transactions are displayed on the App dashboard under “Recent Transactions”. To view the complete transaction history, simply tap on the arrow > next to “Recent Transactions”.

1. Tap the … 3 dots at the bottom right of your uLink Money
2. Transfer SuperApp Dashboard
3. Tap “Pay Bills”
4. If there is no existing bill added to your account, tap “Add New Bill”
5. Select the destination country
6. Choose the type of bill, whether electric, water, internet, and more.
7. Select the billing company
8. Enter the name of the person associated with the bill
9. Provide the barcode number
10. Enter the exact amount as shown on the bill
11. Continue to pay for your transfer using a bank account, credit card, or debit card

Bill payments can be made for a small fee of $2.99/bill and take up to 2 business days.

1. Tap the three dots at the bottom right of your screen.
2. Tap “Reload Phones”.
3. Choose the country at which the phone is registered.
4. Enter the beneficiary’s contact information.
5. Select their phone carrier.
6. Enter the mobile phone number.
7. Choose the reload amount.
8. Select your payment method to complete the transaction.

To check the complete list of countries you can reload phones for, visit ulink.com/phonereloads

1. Tap on the “Send Money” icon 
2. Choose a beneficiary or add a new beneficiary.
3. Choose “Brazil” as the country of receipt.
4. Choose “PIX” as the delivery method.
5. Enter the requested details.
6. Enter the amount to be sent.
7. Choose your payment method and confirm.

Be sure to have your recipient’s CPF number (Brazilian taxpayer ID) or CNPJ (Cadastro Nacional de Pessoas Jurídicas) handy before you begin.

1. Go to Settings
2. Tap on “Payment Methods”
3. Choose the method of payment you would like to edit
4. Enter the requested details and save

1. Go to Settings
2. Tap on “Payment Method”
3. Tap on “Add New Payment Method”
4. Enter the requested details and save

You can send money using a credit card, debit card, by using the funds in your uLink e-wallet. Delivery times may vary depending on the payment method used.

You can choose to notify your beneficiary through an SMS alert. This option appears as a pop-up after viewing your transaction summary. They may also be notified through email if a valid email ID has been added to their contact.

There are multiple ways your beneficiary can receive their money. Some methods may vary based on availability in certain countries.

• Cash payout at any of our paying agents (ATM, cash pickup)
• Credit to your beneficiary’s bank account
• Home delivery (only in certain countries)
• Digital wallets (only in certain countries)

Your beneficiary needs to present the transaction number and a valid government-issued form of photo-identification.

Depending on the country, your beneficiary can receive the money you send them in local currency or in USD.

Log in to your uLink account to check the status of your transaction under “Recent Transactions”. Also note that at the time of adding your beneficiary, you have the option to have us send an SMS or email to your beneficiary to notify them once the money is available for collection or once it has been deposited into their account.

The time taken to process a transfer depends on your sending method. If you decide to send money with a credit card, debit card or the funds in your uLink e-wallet, the transfer will be available within 30 minutes to 1 hour.

If you choose bank account as your method of payment, the transfer will be available within 4 business days.

Please note that uLink makes every effort to ensure timely processing of transactions. However, at times, there are factors that are outside of our control that may cause processing delays.

Such factors may include:
● Additional information needed by uLink or the recipient’s bank/financial institution for added security
● Verification of your bank account
● Paying network processing hours
● Branch location business hours
● Holidays
● Errors in recipient’s details

For questions and concerns regarding the status of a transfer, contact Customer Service at 1 (800) 456-3492.

1. Tap on the three dots at the bottom of the uLink Money Transfer SuperApp dashboard.
2. Tap on “Contact”
3. Tap the + icon and input the requested details

1. Tap on the three dots on the lower right corner of your screen
2. Tap on “Contact”
3. Choose a beneficiary and click “Edit” on the top right corner of your screen
4. Enter the requested details, and click on “Continue” to save your changes

You can cancel a transaction any time before it is paid to your beneficiary and without having to pay any fee. To cancel a transaction, go to the “Transaction History” section or by clicking on the “cancel” icon shown in the recent transactions table of your uLink dashboard. Please note, that you can only cancel a transaction if it is in “PAYABLE” status. If you need any additional help regarding the cancellation of your transfer, please contact Customer Service at 1 (800) 456-3492.

There are two reasons why your cancellation may be denied:

1. Your transaction has already been paid.
2. A hold was placed on your transfer.

If you have questions or concerns about a denial of cancellation, please contact Customer Service at 1 (800) 456-3492.

You can only make changes to a transaction if it is not in the “Payable” or “Paid” status. If you need help making changes to a transfer you recently made, please contact Customer Service at 1 (800) 456-3492.

You are eligible for a refund for transfers that are successfully canceled. If your cancellation is successful, you will be issued a full refund i.e., the amount of the money transferred and the service fee.

Note that your refund will be in USD. Please refer to our User Agreement for specific state regulations.

Once you have reached your transaction summary page, you will see an option to apply a promo code. Apply the code, tap confirm, and you will see the discount applied to your transaction.

Promotions vary. We currently have a variety of gift card promos, $0 fees, refer a friend promo, and ongoing locked-in FX flash sales. Stay updated with our regular promotions and flash sales by following us on social media:

Facebook
Instagram

1. Tap on the three dots on the lower right corner of the screen
2. Tap on “Share and Earn $”
3. Share your referral link or code by tapping on “Copy Link” or “Copy Code” and pasting it in your messages, or share it from the options given at the bottom of your screen.

Every time a new referral signs up using your unique link or pays for their transfer using your referral code, we associate that user to your account. Note that your friend must successfully place their first transfer for a minimum of $100 or more in order for you to qualify for the gift card.

You will be notified by email. You can also login to your account and check the referral activity status for each friend that you refer.

After your friend registers using your unique link or pays using your referral code and sends his/her first transfer of $100 or more, you will receive an email with instructions on how to redeem your gift card at major retailers.

No problem! You can contact our Customer Service Team by using one of the following methods:

• Initiate a chat session in the SuperApp
• Email [email protected] or
• Call 1 (800) 456-3492

If you’re entitled to receive a gift card as a result of a gift card promotion, you will receive an email with instructions on how to redeem your gift card at major retailers.

No problem! Simply contact our Customer Service Team by using one of the following methods:

• Initiate a chat session in the SuperApp
• Email [email protected] or
• Call 1 (800) 456-3492

With the uLink Loyalty Rewards Program, you can earn stars with every transfer and redeem them for cashback in your uLink e-wallet. These funds can then either be withdrawn into your bank account or be used to send money. Learn more at ulink.com/loyalty-rewards-program

No, subscription is not required. You will automatically be entered into the uLink Loyalty Rewards Program once you begin placing transfers.

You will earn stars for almost every transaction you place with uLink.

• International money transfers
• Bill payments
• Phone reloads
• Afore

…and more

The only transactions that don’t qualify are loading and withdrawal of funds from your uLink e-wallet and domestic money transfers sent from one uLink e-wallet to another.

Tap on “Settings,” or your profile icon, and choose “Edit” to edit your profile. To change your phone number, email ID, and address simply tap on either of them to edit. You will receive a verification pin or email to confirm the change.

However, please note that there are some fields that cannot be edited.
If you would like to edit fields that are not editable,
please contact Customer Service at 1 (800) 456-3492.

1. Log in to the SuperApp.
2. Tap on your profile icon in the upper left corner.
3. Scroll and tap “Change Password.”

Tap on the “forgot password” link located in the login screen and follow the instructions to reset your password.
You can also call Customer Service at 1 (800) 456-3492.

To close your account, you will need to call customer
service at 1 (800) 456-3492 or send us an email.

If your account is locked, you will need to call customer service or send us an email to request help.

1. Go to Settings.
2. Tap on “App Language”.
3. Choose the new language.
4. Tap save.

1. Go to Settings.
2. Tap on “Preferred Language”.
3. Choose the new language and save.

At uLink, your financial safety is our top priority.

In order to ensure the safety of your personal and financial information, we use an encryption system and security measures such as 2-step verifications that help protect your account.

Click here for helpful tips on keeping your account safe.

uLink is committed to protecting your security and privacy.

Click here to learn more about our Privacy Policy.

Click here to read our complete User agreement.

• As a Silver Level Customer: You can send up to $1,999 daily and up to $4,999 during a 30-day period.
• As a Gold Level Customer: You can send up to $2,999 daily and up to $7,999 during a 30-day period.
• As a Platinum Level Customer: You can send up to $4,999 daily and up to $14,999 during a 30-day period.
• As a Diamond Level Customer: You can send up to $9,999 daily and up to $24,999 during a 30-day period.

If you would like to check your eligibility for a level increase, please contact Customer Service at 1 (800) 456-3492.

Yes, you are required to sign up in order to send money, pay bills, or reload phones with uLink. uLink allows you to save your information, add beneficiaries and payment methods without having to enter all the information every single time you make a transfer.

All the information saved in your profile is always safe and protected.

The time taken to process a transfer depends on your sending method.
Transfers made using a credit card, debit card, or e-wallet funds: available within 30 minutes to 1 hour.
Transfers made using a bank account: available within 4 business days

Please note that uLink makes every effort to ensure timely processing of transactions.However, at times, there are factors that are outside of our control that may cause processing delays.

Such factors may include:

• Additional information needed by uLink or the recipient’s bank/financial institution for added security

• Verification of your bank account

• Paying network processing hours

• Branch location business hours

• Holidays

• Errors in recipient’s details

…and more

For questions and concerns regarding the status of a transfer, feel free to contact Customer Service at 1 (800) 456-3492.

There are four ways by which your beneficiary can receive money the money you send:

1. Cash payout at any of our paying agents
2. Credit to your beneficiary’s bank account
3. Home delivery (available in certain countries)
4. Digital wallets (available in certain countries)

Click here to search for a paying agent that meets your needs.

Our fees vary depending on the service, destination country, the amount being sent, and the payment method being used. Our fees start at $0.
Log in to your uLink account to verify the fee calculation for the service, destination country, amount, and payment method you plan on using.

If you’re not registered with uLink, sign up with uLink or download the uLink Money Transfer app on Google Play and on the App Store. If you’re already registered, log in to your uLink account.

1. Tap on the “Send Money” icon 
2. Choose a beneficiary or add a new beneficiary
3. Choose the receiving method
4. Enter the amount to be sent
5. Select how you’d like to pay for your transfer. You can choose to pay with your bank account, debit, credit card, or by using your uLink e-wallet.
6. Review and confirm your transfer.

1. Download the uLink Money Transfer App Tap “Get Started”.
2. Enter the information requested.
3. Verify your email to activate your account.

At uLink, the safety and security of our customers is our top priority. We are committed to processing your transaction securely and keeping your personal and financial information safe.